SERVICE EXCELLENCE

SERVICE PROMISE

Our customer service excellence promise is the foundation of our business and it’s goal is to ensure that you receive the highest level of customer care and service support available in the industry. It is what sets us apart from the competition and consistently wins your business.

CHEMSYN TOTALCARE™

CLEAN, SAFE AND HEALTHY KITCHENS

Chemsyn works in partnership with Executive Chefs, Dietary Managers and Food Retail Staff to deliver sanitation and disinfection products and services that ensure the highest level of food safety and guarantee clean, safe food service environments from central production kitchens, catering and banquet facilities, retail food counters, food production and small and multi-chain restaurants.

smartcare

SMARTCARE™ SERVICE SUPPORT

TRUE 24/7 SERVICE SUPPORT PROGRAM

Chemsyn continues to set the standard for service delivery with the only true 24/7 SMARTCARE™ Service Support Program in the industry for ongoing and emergency order fulfillment and delivery, machine repair, and general maintenance provided at no-charge as part of our sanitation, disinfection, and cleaning programs.

Our highly knowledge­able, coast-to-coast Chemsyn Certified Field Representatives provide you with uninterrupted machine and system service 24 hours a day, 7 days a week to meet your ongoing needs, ensure zero down time for your operation, guarantee the highest level of food safety and increase guest, resident and employee satisfaction.

Same Day Toll-Free Emergency Service: 1 – 833 – 888 – CHEM (2436)

OUR GOAL IS TO BE YOUR MOST TRUSTED PARTNER

World-class service is the foundation of our business and continues to be the pillar of our partnership with you and thousands of businesses across Canada.

In addition to providing True 24/7 emergency service support for order fulfillment and delivery, machine troubleshooting, and repair, our SMARTCARE™ Service Support Program delivers significant operational benefits to you and your team and ensures the following checks are consistently completed when Chemsyn Certified Field Representatives are on site:

  • Manually/visually inspect machines, dispensing units and proportioning systems to ensure they are working properly
  • Ensure machines and dispensing equipment are calibrated to achieve required sanitation and disinfection levels
  • Provide ongoing preventative maintenance and reporting
  • Provide staff and product training as required
  • Promote food and employee safety best practices
  • Review processes where applicable and provide feedback
  • Recommend new technologies and products to achieve efficiencies and savings
  • Provide problem resolution and proactively resolve issues on site
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CHEMSYN TOTALCARE™

TRUSTED, STATE-OF-THE-ART MANUAL AND MACHINE WAREWASHING

We understand that the world we live in has changed significantly in recent years and the impact on your business has been unprecedented. As a result, we are seeing businesses shift their operational focus to highly integrated, high efficacy yet cost sensitive hygiene, sanitation and disinfection product and service programs that deliver on superior service and reliability to ensure continuous infection prevention and promote clean, healthy environments.

As a trusted partner, we will work closely with you and your team to evaluate your specific needs and provide you with Health Canada-approved products that keep your facility and business thriving while increasing operational efficiencies, minimizing costs and maintaining guest and resident satisfaction and brand loyalty.

Our comprehensive Chemsyn TOTALCARE™ programs are built around the unique needs of facilities like yours to deliver trusted, state-of-the-art Manual and Machine Warewashing, On-Premise Laundry, and Housekeeping and Janitorial Sanitation products, systems and services. Programs also include Hands-Free Equipment upgrade options and No-Charge Customized Training Programs, Energy Star Machine Rental and Purchase Programs and True 24/7 Emergency Service Support across Canada.

GREEN INITIATIVES

Environmental sustainability is one of our core tenets and as an organization, we continually strive to provide our customers with product and service solutions that minimize our impact on the environment. From Eco-Logo (Environmental Choice) certified products to Energy Star certified machine options, our commitment to green initiatives gives you product options that are safer for the environment, help reduce waste and minimize water use and provide significant energy savings for your business.